ALL SCHOOL COMMUNICATIONS IN ONE PLACE
PAM Parent App allows you to see all communications from school in one place.
Assessment reports and any communication sent via the school to your account will remain in your user area for your future records.
The PAM Parent User Guide will show you how to log in and use PAM Parent, both as an app and a website.
It uses demo data that does not belong to any student at our academy.
For a quick guide on how to use PAM Parent in (English, Turkish, Bengali, Somali, Yourba, French & Spanish) click here.
PAM Parent User Guide
All school messages will be sent via PAM Parent including:
- Principal’s Updates
- Detention notifications
- Reports
- Reminders
- Event information
- Message from teachers
- Permission slips
- Links to assessment reports
PAM Parent will allow us to:
- Allow parents and carers to access progress reports online
- Reduce post home
- Allow parents/carers to access all communications in one place
- Streamline the channels of communication we use
NOTE: The PAM APP is available on all smartphones or tablets on the app store, whereas the website is available on your web browser (e.g. Google, Safari, Firefox).
PAM Parent login details are sent to the registered parents/carers of the student within the first month of starting at the academy.
We use the email you have registered with us on the online admissions form, to send you your login details.
The email with your PAM login details would be sent from noreply@progressteaching.com
The email you would have received would provide you, your username and password.
Your username will be your surname.firstname (all lowercase).
Copy and paste these details into PAM.
The password you have been sent is temporary.
You will be asked to change it to something more memorable.
Once you input your login details, you will be sent a verification code to your email address.
Copy and paste it into Pam Parent, and then it will ask you change your password to something more memorable.
Once you have saved this, you will be asked to sign in with your new password.
Your password will now be hidden to our staff.
Please keep your login details safe. Should you forget your password and want to reset it, select forgotten password.
You will then receive a forgotten password email. Copy these details into PAM Parent.
If a message such as ‘unable to reset password’, or ‘user not found’ pops up, contact communication@thecityacademy.org and it will be reset for you.
Please ensure the PAM Parent portal you are using is for our academy, The City Academy, Hackney.
When copying and pasting information such as your password, please check that you are not also copying blank spaces.
Ensure you are only using lowercase letters for your username: surname.firstname
Please check your inbox then your junk folder, of the email address you registered with us, for any emails from PAM Parent.
The email would be sent from noreply@progressteaching.com
You can also copy and paste this email address in your search bar to search for the email
If the issue persists, contact communication@thecityacademy.org
You can access your inbox from the ‘mail’ button in the menu on the top left-hand side.
You can also access your inbox in PAM Parent through the mail icon under your child’s photo.
The number will indicate how many unread letters there are.
PAM Parent notifies you if you have a new letter, by sending you an email to the email address you have registered with us, or a notification on your smartphone or tablet if you are using the PAM Parent App.
You can click the link to read the letter and you will have to type in your login details.
To open a letter, select the tab. If the tab is in bold, it means the letter is unread.
If the tab is not in bold, it means the letter has been read.
Forms are sent to you as part of a letter. To fill out a form, look underneath the letter.
Sometimes you will be asked to select one option, sometimes you can select more than one, and other times you may be asked to write information in the text box such as student allergies prior to a school trip.
Click the send button once the form is complete for your response to be recorded.
You will know your response is recorded if the send button disappears, and the form box shows your response only.
If you would like to change your response, contact communication@thecityacademy.org or the contact mentioned in the letter.
In your inbox, there is a column with symbols which show you which letters have forms.
It also tells you if the forms have been completed or not.
We sometimes attach a pdf attachment to letters sent to you on PAM.
To view this, click the tab in attachments.
For detentions that are 40 minutes (Amber) and 60 minutes (Red), you will receive a letter in PAM on the same day. Detentions that are 20 minutes are logged in student planners.
Each detention letter in PAM will remind you how long we have kept the student in school for the session.
All reports are available on PAM Parent. You would receive an email in your email address registered with us, to let you know a report has been uploaded, or a notification if you are using the PAM Parent App.
Next, scroll down to find Student’s Reports. This is under student’s classes.
All reports:
- Are PDF files
- Have their date visible
- Are clearly marked if they are unread
Once you click on the report, you can click Download.
We keep a log of incidents and rewards for your child.
The incidents and rewards log can only be viewed from the PAM Parent website.
To access the incidents and rewards log on PAM Parent,
click Behaviour in the menu on the top left-hand side.
You will see the rewards log first. It will tell you in what period your child earned a merit, and how many points were added.
You will see the rewards log first. It will tell you in what period your child earned a merit, and how many points were added.
If you scroll down, you will see the incident log for your child.
The incident log tells you what period and type of incident occurred involving your child, as well as the points that were deducted for that incident.
If you click the drop down menu for type, you can search the log for different types of incidents.
To access the total amount of incident and reward points, as well as any upcoming detentions, click on Dashboard in the menu on the top left-hand side.
This information is located under your child’s photo.
In PAM Parent, click Dashboard in the menu on the top left-hand side.
You can view your child’s timetable under student reports.
This shows you what classes your child has on what day, the teacher for each class and any scheduled exams shown in green.